Customer Support

Hello, if you have any questions about the products you’ve bought, please email me at ivanawalsh@gmail.com or ivan@klariti.com.

Please include the order number, if possible.

1. What file formats are the templates in?

The MS Office files work on Word 97, 2003, 2007, Office 2010, 2013, 2016, Windows 7, XP, Vista.

The Apple iWork template work on the latest versions of Pages and Numbers as well as previous versions.

klariti template file formats

2. Can I download them online?

After you make the payment, you are sent an email with link to a Download Page from where you can save the templates.

Click here to read how the order process works.

3. What is the license agreement?

You can change any part of the templates that you wish. The main restriction is that you cannot sell, rent or license these templates as though they were your own. Read the License Agreement here

4. What is the refund policy?

We offer a 60 days refund policy.

5. What’s Your Email Address?

You can contact me at ivanawalsh@gmail.com or ivan@klariti.com.

6. I Want to Buy. How Does It Work?

Click here to read how the order process works.

 

7. What type of payments do you accept?

Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB.

8. Can I pay with PayPal?

Yes. When you go to the sales page, click “Click HERE to pay by PayPal

9. I need technical support. Who do I contact?

If you experience trouble downloading a product, or you have other technical issues with a product, please contact me at ivanawalsh@gmail.com or ivan@klariti.com.

This contact information is included in the confirmation email send you immediately following your purchase. Please allow us 24 hours to respond.

10. I have not received my product. Who do I contact?

Please email ivan at klariti.com or info at klariti.com or ivanawalsh at gmail.com 

Please include your order number..

10. Help! I’ve accidentally deleted my templates!

Just drop us a line with the order number. We’ll send it out.

If you have forgotten or lost the receipt number, let us know when you bought the templates and the email address you used to buy the products.

11. Why does my file say it’s corrupt?

If you open a zip file before it has fully downloaded, it may display an error message saying that the file is corrupt.

What this means is that not all of the file have downloaded and therefore the system thinks its contents are corrupt.

Please try to download the file again or contact us for assistance.

Email us the receipt number you received from eJunkie and we’ll send you another copy.

12. What is your return policy?

Klariti Ltd refunds product within 8 weeks from the date of purchase.

13. How are customer inquiries handled?

When a customer contacts us, our first response is to offer technical support for the product. If the product is unsatisfactory for reasons beyond our control then a refund will be processed. Refunds are credited to the account used to make the original purchase.

14. What’s your contact address?

Email: info at klariti dot com

Tel: 00.353.86.0886.349

Skype: ivanwalsh

Address: 63 Ripley Hills, Killarney Road, Bray, Co Wicklow, Ireland

Company Number: 418592

Company Name: Klariti Ltd

15. Who are your Customers?

Here is a sample list of our customers.

Since 1998, Klariti provided products and services to Accenture, AIG, Bearing Point, Boeing, Capgemini, Cisco, Disney, Ernst & Young, GE, HBO, IBM, J.P. Morgan, KLM, KPMG, Lehman Brothers, LEVI’S, MacDonalds, Macy’s, Mayo Clinic, McCormick, McGrawHill, MEGA, Mesirow , Mitre, NHL, NTL, OmniVision, Oracle, OshKosh, PennWest Energy, Pepico, Performance Technologies, Philips, PriceWaterhouseCoopers, PV Cycle, Raytheon, Reuters, Roche, Rogers, SAAB, Sabre Holding, Safeway, Sagem Morpho, Sara Lee, Shaw, Shell, Siemens, Sikorsky, Sobeys, SpeakEasy, SunPower, Sydney Opera House, Symantec, TATA, Tetra, ThyssenKrupp, TNT, Toyota, Travellers, TYCO, UC Davis, Verizon, Visteon, Vodafone, Wachovia Securities, Wal Mart, Whirlpool, WIPRO, Zurich

16. Do you have any endorsements?

Yes! Here are some kind words we received from happy customers.