Phase nine of the Software Development LifeCycle is the Operations and Maintenance Phase. We have now written technical documents for the Initiation, Concept Development, Planning, Requirements, Design, Development, Testing and Deployment phases. Next, we will write documents to show how all facets of operations and maintenance are performed.
You can use this Maintenance Plan template to provide Tech Support personnel with the information necessary to maintain IT systems effectively. Use this template to:
- Define the support environment, roles & responsibilities, maintenance activities.
- Monitor the system for continued performance and provide the necessary system modifications.
- Identify the support environment, including the development, maintenance, and target host environments.
This Maintenance Plan template includes a 19 page template in MS Word™ format, which can be easily modified for your next project.
Software Development LifeCycle Templates for Operations and Maintenance Phase
This SDLC phase shows how the system is used to ensure that it meets the needs stated in the planning phase. As issues arise, they may require modification to code, new code to be developed and hardware configuration changes. This phase ensure that the users needs are met and the system performs as specified in the operational environment.
The deliverables for this phase include:
- Computer Operations Manual
- Firmware Support Manual
- Maintenance Manual
- Operations Manual
- System Administration Manual
- Training Plan
- User Guide
- In-Process Review Report
- User Satisfaction Review Report
Tasks & Activities for Deployment and Implementation Phase
As operations and maintenance personnel monitor the system they may see ways to improve it and make recommendations.
Tasks and activities for this phase include:
- Ensure the system operates as per requirements
- Meets performance expectations
- Ensure that systems are available during the defined hours of Operations
- Implement non-emergency requests during scheduled Outages
- Ensure all processes, manual and automated
- Perform backups
- Perform physical security functions
- Ensure contingency planning for disaster recovery is tested
- Ensure that service level objectives are monitored
- Maintain performance measurements, statistics, and system logs
- Monitor performance statistics
Next week, we show how to create documents for the SDLC Disposition Phase.
About the Author: Sandra Nielsen is a Software Development consultant who specializes in Waterfall, RUP and other software development methodologies. Download her free Microsoft Word templates at the Software Development Lifecycle Template Kit